Privacy policy social media

With this notice, we would like to inform you about the data we collect from you on our social media presences and how we use it.

You can find us in various social media with our own presence. Through this, we would like to provide you with a broad, multimedia offering and exchange information with you on topics that are important to you. In addition to the respective provider of a social network, we also collect and process personal user data on fan pages.


Data controller

Responsible for the processing of personal data on this website and on our social media presences is (data controller):

PagoNxt Merchant Solutions, S.L.-
German Branch

Balanstr. 71a
81541 Munich, Germany

Tel.: +49 4424 1212


Insofar as we link to the Facebook Fanpage of Santander Germany, the responsible data controller is:

Santander Consumer Bank AG
Santander-Platz 1
41061 Mönchengladbach, Germany


Data Protection Officer

You can also contact our data protection officer at any time with questions about data protection:

Dr. Georg Schröder, LL.M

legal data Schröder Rechtsanwaltsgesellschaft mbH

Prannerstr. 1
80333 Munich, Germany
Phone: +49 (0)89 954 597 520
Fax: +49 (0)89 954 597 522



We link on this website to our presences in social networks.

No data is transmitted to the operators of the social networks when you load our website, but only when you actively follow the link to our profile on the respective social network.

When you access our profile page on a social network, the operator of the social network may set cookies on your end device, regardless of whether you have an account with the network or whether you are logged in there. Cookies are data packets that mark the user’s end devices with a specific identifier. Cookies are primarily set in order to be able to display personalized advertising to visitors to the social networks, including our profile pages.

This is done, for example, by displaying to the user on the pages of the social network advertisements from advertising partners of the social network whose websites the user has previously visited. In addition, cookies make it possible to create statistics about the use of our profile page (e.g. number of page views, user categories).

If we receive such statistical analyses from the operator of the social network, the data is anonymized by the operator beforehand, i.e. it is not possible for us to assign usage data to an individual user. If you are logged in to the social network, however, the operator of the social network may be able to assign the visit to our profile on the social network to your account there.

At least the following data is processed by the respective social network:

  • IP address
  • Date, time
  • Visited page in social network

In addition – depending on the operator – other categories of data may also be processed, e.g.:

  • Referral URL (page from which the user reached a subpage of the social network).
  • URL of the internal and external pages accessed from the social network.
  • End device of the user (desktop, smartphone, tablet)
  • User language settings
  • Region of the user

If you are logged into your user account of the respective network during this time, the network operator may be able to assign the collected information of the specific visit to your personal account.

If you interact via a “Share” button of the respective network, this information can also be stored in the user’s personal user account and possibly published. If you want to prevent the collected information from being directly assigned to your user account, you must log out of the respective social network before clicking on the graphic.

You can also configure the respective user account accordingly.

We have no influence on which data is collected and transmitted by the operator of the social network, to which third-party recipients a transmission by the operator of the social network takes place and how long the data is stored by the operator of the social network. In this regard, we refer to the privacy policy of the respective social network.

The purpose pursued by us in processing your data on our profile page on the respective social network is to provide information about our offers and services and to respond to any inquiries on our profile page. The legal basis for the processing is Art. 6 (1) f) GDPR. To this extent, public relations work is covered by our legitimate interests within the meaning of the provision. The legal basis for the use of social plugins such as “share” buttons is your consent pursuant to Art. 6 (1) a) GDPR.

You are not obliged to provide us with your data on our profile pages on social networks. If you do not want the operators of the social networks to collect data from you on our profile pages, you can prevent this by not accessing our profile pages.

We delete private messages that you send to us via social networks within one year of the last communication with you. Public posts from you (e.g. in our timeline) we keep published permanently until you explicitly request their deletion.

We reserve the right to delete illegal content published by users on our profile page on the respective social network, e.g. copyright infringements or criminally relevant statements. In addition, we store usernames and comments that are deleted due to violation of netiquette. These will only be kept for possible proof in case of legal disputes within the statute of limitations.

According to the case law of the European Court of Justice, we are jointly responsible with the operator of the respective social network for the operation of our profile page with regard to compliance with data protection regulations. In this context, the operator of the social network provides the associated IT infrastructure as well as the website of the social network and is basically the primary contact when it comes to the processing of your data on the pages of the social network (e.g. information or deletion). With regard to data processing on social networks, we therefore recommend that you contact the respective social network directly for information requests or other questions regarding user rights, such as a deletion request, as only the operators of the social networks have full access to your user data. If you no longer wish to have the data processing described here in the future, you can remove the connection of your user profile to our site by using the functions “I no longer like this page” and/or “Do not subscribe to this page”. However, you can also assert your legal rights against us. In this case, we will forward your requests to the operator of the social network.

You can find further information on data protection in our privacy policy.


Social media

You can find us in various social media with our own presence. Through this, we would like to provide you with a broad, multimedia offering and exchange ideas with you on topics that are important to you. We include the following social networks on our website by linking:

Please find the privacy statement of Santander Germany for its Facebook Fanpage at:

On our Twitter channel you can receive information on our offers and services.

When you visit our channel, Twitter Inc, 1355 Market Street, Suite 900, San Fransisco, CA 94103, USA (“Twitter”), as operator, stores and processes personal data to the extent described in its privacy policy. Twitter’s privacy policy can be found here:

For the purpose of demand-oriented design and continuous optimization of our pages, we use the statistics service Twitter Analytics. This service records your activity on our site and makes it available to us in anonymized statistics. This provides us with information about, among other things, impressions (how often a particular ad was viewed by Twitter users and by which target groups), conversions (e.g. website visits, registration) and other interactions (e.g. retweets, hashtag clicks). Conclusions about individual users and access to individual user profiles by us are not possible.

For more information about Twitter Analytics, please visit:

On our LinkedIn page we will inform you about career prospects with us and you can contact us directly.

In doing so, personal user data is processed by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”).

We use the analytics functions provided by LinkedIn to optimize the performance of our LinkedIn page. In doing so, LinkedIn provides us with a statically prepared – i.e. anonymized – compilation of certain data. These include, among others, the following data categories: Conversions (achievement of certain targets such as registrations for events, leads), user actions (e.g. clicks, views of certain ads) and target groups (e.g. professional position, industry). Conclusions about individual users and access to individual user profiles by us are not possible.

For more information about LinkedIn’s Analytics features, please visit:

In addition, we are also able to search for suitable candidates for vacancies based on certain characteristics (e.g. current position, skills, professional experience, salary expectations). In this way, specific LinkedIn profiles can be displayed to us, which we can contact directly.

LinkedIn’s privacy policy can be found at:


How is personal data shared?

The provision of our services generally requires the involvement of instruction-dependent processors, such as data center operators or other parties.

External service providers who process data on our behalf are carefully selected by us and strictly bound by contract. The service providers work according to our instructions, which is ensured by strict contractual regulations, by technical and organizational measures and by supplementary controls.

As a matter of principle, we do not pass on your data collected on our profile page with the respective social network to third parties, unless this is necessary due to your consent or for the fulfillment of a contract with you. Insofar as we use external service providers (e.g. in the area of IT), this takes the form of commissioned processing with the service provider, on the basis of which the service provider is obliged to process data in accordance with our instructions. In addition, data may be passed on to courts and competent law enforcement and supervisory authorities on the basis of official orders and legal obligations.

We would like to point out that the US providers Facebook, Twitter and LinkedIn may transfer personal data to the USA. These providers oblige recipients outside the EU/EEA to comply with an appropriate data protection standard due to so-called EU standard contractual clauses. In addition, a transfer to a third country can also take place on the basis of the recognition of an adequate level of data protection by the European Commission (so-called adequacy decision).

Your data will only be transmitted if you have given us your express consent to do so or on the basis of a statutory regulation.


Your legal rights

Below you can find your legal rights in relation to your personal data. Details can be found in Articles 7, 15-22 and 77 of the GDPR. You can also contact us as the controller or our data protection officer (please see above) in this regard.

a) Right to revoke your data protection consent pursuant to Art. 7 para. 3 s. 1 GDPR
You may revoke your consent to the processing of your personal data at any time with effect for the future. However, the lawfulness of the processing carried out until the revocation is not affected by this.

b) Right to information according to Art. 15 GDPR
You have the right to request confirmation as to whether we are processing personal data concerning you. If this is the case, you have the right to obtain information about this personal data as well as further information, e.g. the purposes of processing, the categories of personal data processed, the recipients and the planned duration of storage or the criteria for determining the duration.

c) Right to rectification and completion according to Art. 16 GDPR
You have the right to request the correction of inaccurate data without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete data.

d) Right to erasure (“right to be forgotten”) according to Art. 17 GDPR
You have a right to erasure insofar as the processing is no longer necessary. This is the case, for example, if your data is no longer required for the original purposes, you have revoked your declaration of consent under data protection law or the data was processed unlawfully.

e) Right to restriction of processing according to Art. 18 GDPR
You have a right to restrict processing, e.g. if you believe that the personal data is incorrect.

f) Right to data portability according to Art. 20 GDPR
You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format.

g) Right of objection according to Art. 21 GDPR
You have the right to object at any time, on grounds relating to your particular situation, to the processing of certain personal data concerning you.

In the event of direct marketing, you as the data subject have the right to object at any time to processing of personal data concerning you for the purposes of such marketing; this also applies to profiling insofar as it is related to such direct marketing.

h) Automated decision in individual cases including profiling according to Art. 22 GDPR
You have the right not to be subject to a decision based solely on automated processing – including profiling – except in the exceptional circumstances mentioned in Article 22 of the GDPR.

Decision-making based exclusively on automated processing – including profiling – does not take place.

i) Complaint to a data protection supervisory authority pursuant to Art. 77 GDPR
In addition, you can lodge a complaint with a data protection supervisory authority at any time, for example if you believe that the data processing does not comply with data protection regulations.

Competent supervisory authority:

Bavarian State Office for Data Protection Supervision
Promenade 18
91522 Ansbach, Germany

Phone: +49 (0) 981 180093-0
Fax: +49 (0) 981 180093-800